WHAT IT IS

E-REPLICANT is a tool that makes it possible to ...

for your company:

• Reduce the costs of customer care
• Improve the satisfaction of your customers
• Decrease the abandon rate of your page
• Obtaining information about the market and the satisfaction level of your customers

for your customers:

• Get instant answers to their doubts
• Make the navigation easier: help with the navigation

You get all that cheaply and with a fast and simple installation. Get the tools for which big corporations spend hundreds of thousands of Euros every year.

CUSTOMER CARE

For the visitors of your page a tool will be available to get an answer to any doubt instantly.

The requests of your customers will be satisfied in less time and more effectively.

Your customer care department will be reduced drastically as the number of irrelevant or repetitive requests.

Investing in service quality and in customer care will make it possible for the company to analyse and prioritise the requests of the customers rapidly.

By Voice -Replicant can work 24 hours a day, in several languages and serving hundreds of customer at the same time.
New studies show that 51% of users find it difficult to get in touch with the sellers to solve their doubts.
39% consider that ast the first cause of frustration when buying over the Internet.

INFORMATION ABOUT THE MARKET

Nowadays the market is very competitive. It's affected by many changes, forcing the companies to innovate in order to be leaders.Knowledge about the market is one of the keys for ensuring customer loyalty and in that way you can keep or widen your market. That's why counting on the tools that can let you gain access to this information is vital for today's companies.

-Replicant lets you know at any time the most common requests of your customers and which requests weren't processed atisfactorily according to the user, providing with daily or monthly reports of the behaviour of the customer.

With -Replicant you can spare thousands of euros in customer satisfaction surveys or surveys to know the tastes or the interests of your customer and/or potential customers.

• See examples
• See prices